Refund &
Cancellation Policy

1. Business Enquiries

A request for a quotation or product enquiry does not create an obligation to purchase and does not itself require a cancellation or refund.

2. Cancellation Requests

If you need to cancel an order or business arrangement, please contact us as soon as possible using the contact details below.

A cancellation request will be considered based on the status of the relevant order, including whether processing, procurement, preparation, packaging, shipment, or other transaction-related activity has already taken place.

Cancellation is therefore subject to the terms applicable to the individual transaction.

3. Refund Requests

Where a refund is requested, the circumstances and relevant transaction will be reviewed before a decision is made.

Any refund, where applicable, will be handled according to the agreed commercial terms of the relevant order and applicable law.

4. Product or Shipment Issues

If you receive a shipment and believe there is an issue with the product or shipment, please contact us with the relevant order details and a description of the issue.

We may request supporting information where reasonably necessary to understand and review the matter.

5. Order-Specific Terms

Because Foxonaturals Pvt. Ltd. handles business supply requirements, commercial terms may differ depending on the specific order, quantity, destination, product requirements, payment arrangements, and shipping arrangements.

6. How to Contact Us

To request a cancellation, raise a product or shipment issue, or ask about a refund, please contact us directly.

7. Policy Updates

This policy may be updated when necessary to reflect changes in our business practices or applicable requirements. The latest version will be published on this page.